Refund policy
At RIVOVALE™, we are committed to offering high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to make returns and exchanges as easy as possible.
For any questions or return requests, please contact us at contact@rivovale.online
1. General Returns and Exchanges
If you are not completely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or an exchange. Unfortunately, requests made after this period cannot be accepted.
Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.
2. Returns and Exchanges Procedure
To initiate a return or exchange, please follow these steps:
- Contact us by email at contact@rivovale.online, stating your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Our customer service team will review your request and provide you with the necessary instructions, including the return address.
- Carefully package the item you are returning, making sure to include the invoice or a document indicating the order number.
- Ship the item to the address provided. Return shipping costs are your responsibility, except in cases of defective products or errors on our part.
- Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will proceed with the refund or exchange.
3. Refunds
Refunds will be processed within 2 days after we receive the returned item. The refund will be issued using the same payment method used for the original purchase.
Original shipping fees are non-refundable, except in cases of defective products or errors made by us.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at contact@rivovale.online. We will cover the return shipping costs and arrange a fast refund or exchange.
5. Contact Us
If you have any questions or concerns regarding our Returns and Exchanges Policy, or if you need assistance with a return, please feel free to contact us at:
contact@rivovale.online
+1 (307) 396-4469
Our customer service team is here to help.
At RIVOVALE™, we strive to ensure your satisfaction at every stage of your shopping experience. Thank you for trusting our brand. We are committed to resolving any issues quickly and efficiently while providing you with exceptional-quality products.